Privacy Policy

Miracle Cleaners ("we," "our," or "us") operates the website at https://miraclecleanersny.com and provides dry cleaning, laundry, embroidery, and related services at our physical location in Yonkers, New York. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

We are committed to protecting your privacy in accordance with the New York State Stop Hacks and Improve Electronic Data Security Act (NY SHIELD Act) and other applicable laws. By using our website or services, you consent to the practices described in this policy.

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1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Contact us via phone, text message (SMS), or email
• Schedule a pickup or delivery through our booking system
• Communicate with us through our website or social media

This information may include your:

• Name
• Email address
• Phone number
• Delivery or pickup address
• Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source

We use Google Analytics to help us understand how visitors interact with our site. Google Analytics collects anonymous data such as pages visited, time on site, and browser information. You can learn more about how Google handles data at Google's Privacy Policy.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our dry cleaning, laundry, and embroidery services
• To schedule and confirm pickup and delivery appointments
• To respond to your inquiries, requests, or complaints
• To communicate with you about your orders or our services
• To improve our website and customer experience
• To comply with legal obligations

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3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

1. Service Providers: We may share data with third-party service providers who assist us in operating our website and business (e.g., Google Analytics, Google Calendar, web hosting providers). These providers are contractually obligated to protect your information.
2. Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of customer records
• Limited access to personal information to authorized personnel only

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When no longer needed, we will securely delete or anonymize your information.

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6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications

To exercise any of these rights, please contact us using the information below.

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7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Calendar, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: